Betinternet bookmaker review
Overall rating:
Address: Betinternet, Viking House, Nelson Street,
Douglas, Isle of Man IM1 2AH

Background

Betinternet are owned by Webis Holding PLC, the holding company being listed on London's Alternative Investment Market and based on the Isle of Man. Betinternet was founded in 1998 and became a PLC in 2000 before changing its name to Webis Holding in 2007, making Betinternet one of its leading brands.

They have customers in over 130 countries but the focus is very much on both the Far East region and the UK, which is reflected in the markets they offer. They have expanded to encompass an online casino, live casino (popular in the Far East), online games and poker and they hold licenses on the Isle of Man and also the Dutch Antilles.

Betinternet Odds and Markets

As said, there is a deliberate Far East focus at Betinternet which means that Asian Handicaps are particularly well catered for, having a dedicated tab. Football is also a stronghold and although they do not cover as many different national leagues as some rivals, in the English league they cover down to the seventh tier (i.e., two leagues beneath the Blue Square Premier).

Their range of markets on each match is not fantastic though, with, for example, around 16 markets available on a Premier League game, where rivals may offer up to 180!

In terms of other sports they are fairly conservative, sticking to the main UK and US sports with little coverage of some of the smaller European sports such as handball.

Their odds are decent, especially on the Asian Handicap where they operate to tight margins. Elsewhere they are generally slightly above average.

Betinternet Bonus Offers and Free Bets

Betinternet offer a 50% cashmatch bonus in the sports book. Bet at least 10 GBP at 2.00 (evens) or higher and gain your free bet up to a maximum of 25 GBP. This offer excludes customers from certain countries so check the site to be sure. The free bet is added within 48 hours of the qualifying bet settling and must used within 30 days at odds of 2.00 or greater. The stake is not returned with the free bet, as is the norm.

Other than the opening offer there are few promotions from Betinternet. They occasionally do cashback specials on events such as 0-0 in football, they offer best odds guaranteed on the horses and there is a 100% casino bonus available, but they are not as generous as some of their more illustrious rivals.

In-Play and Mobile Betting

Although the in-play offering has improved it still lags behind several other bookmakers. The range of events and number of markets for each is considerably less than found elsewhere.

They have plenty of matches covered for football and major events but other sports are almost ignored. The facility has its own area and tab from the main menu which is good but the interface itself is limited, not offering the extra information provided elsewhere.

There is no bonus specifically for mobile users but there is plenty of information including FAQ and "About" sections. Type mobile.betinternet.com into your phone's browser and away you go.

Customer Service

Telephone: +44 1624 698141
Email: info@betinternet.com
Address: Viking House, Nelson Street, Douglas, Isle of Man IM1 2AH
Other contact methods: Live chat, fax (+44 1624 698 134)

Betinternet offer 24/7 live chat but in testing the operatives were among the least helpful we encountered. They replied promptly but were a little curt, often referring me to the main website, which is not particularly constructive. The system allows you to email or print the transcript which is a nice touch, but service is about people, and the ones we encountered at this bookie did not impress.

Having said that, calls and emails were answered without incident and more complex issues were handled well.

Conclusion

Betinternet are fairly unspectacular all in all. Their free bet of 50% to 25 GBP is very much indicative of the quality and standards you will find elsewhere on the site, that is: reasonable.

The website itself is one of the less cluttered we have encountered and manages to keep most information close to hand. That is a plus but the relatively limited number of markets available and the imperfect customer service are major negatives. Like the free bet, not quite as good as can be found elsewhere. The same can be said of the in-play console which is certainly lagging behind what is expected in this day and age.

In conclusion, they are a fairly middle-of-the-road bookmaker that occasionally offer great odds and will appeal to anyone who likes Asian Handicap betting. Horse racing and football are their strengths and if you're looking to open another account you could do worse than Betinternet. But, of course, you could also do much better.